Apple iOS 10 no longer performs full device wipe via Traveler - ActiveSync

Detlev Poettgen  September 29 2016 07:03:48 AM

Today IBM published a Technote, regarding an important change for Apple iOS devices runing iOS 10.

Change in Apple iOS 10.x (and later) devices prevents full device wipe via Traveler Web & SmartCloud Notes Administration interfaces

Starting with iOS 10.x, Apple devices no longer support full device wipe through the Exchange ActiveSync Protocol, which prevents the IBM Traveler Web Administration and IBM SmartCloud Notes Administration interfaces from performing a full device wipe. The Wipe Traveler Application and Data feature continues to work as before.

What's changed

Starting with iOS 10.x, Apple devices no longer support using the Remote Wipe feature of the Exchange ActiveSync protocol to perform a full device wipe (sometimes called a device hard reset).

Impacted Features
            Wipe Device action for Apple devices at iOS 10.x (or later) from the IBM SmartCloud Notes Administration interface.
            Wipe Device action with Hard Reset option for Apple devices at iOS 10.x (or later) from the IBM Traveler Web Administration interface.

Note: Although the Apple iOS 10.x device does acknowledge the wipe request, the device does not reset and the IBM Traveler data remains on the device.

Recommended Actions
            Use the Wipe Traveler Data action from the IBM SmartCloud Notes Administration interface to remove all IBM Traveler data from Apple devices at iOS 10.x or later.
            Use the Traveler Application and Data option when performing a wipe action from the IBM Traveler Web Administration interface to remove all IBM Traveler data from Apple devices at iOS 10.x or later.
            Use an MDM provider, such as (...deleted ...your choice...), to manage mobile device security as MDM providers can still perform a full device wipe for Apple devices at iOS 10.x or later.

via IBM Technote:  http://www-01.ibm.com/support/docview.wss?uid=swg21991360&myns=swglotus&mynp=OCSSYRPW&mynp=OCSSPS94&mync=E&cm_sp=swglotus-_-OCSSYRPW-OCSSPS94-_-E

So if you don't use a Mobile Device Management solution already, it is time know to think about. If a device will gets lost you should be able the issue a full device wipe.

Take a look at our own MDM solution midpoints mobile.profiler, which is easy to install, 100% Domino based and can run on top of your existing IBM Traveler server.  

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