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Detlev Poettgen

 

Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

 19 September 2014 11:46:21
Yesterday and today customers contacted me, that there are some issues regarding IBM Notes Traveler and iOS8/Android after upgrading to Traveler 9.0.1 IF6.

It looks like Attachements with special characters like Space, '+' or '&' in the file name can not be loaded by the Device
and the CPU load on the Traveler server is unnormal high.

You will see this log entries:


[0100:0017-08F0] 19.09.2014 10:20:37 Notes Traveler: SEVERE Frank Tester
Action(0)=Stream, userCN=CN=Frank Tester/O=Company, deviceId=CN=Frank Tester/O=Company, database=mail/dev.nsf,
server=CN=LNTEST01/O=Company, refid=mac mde.pdf@4022208FD320E3A3C1257D58002C42C7,
hookId=null, file_sz=-1, file_name=null, contentType=null

[0100:0017-08F0] 19.09.2014 10:20:38 Notes Traveler: SEVERE Frank Tester[3T94T2HKBL2PDDGT6JB2R8QIVC]
Internal Error: Debug Data: Could not find file attachment w/ UNID=4022208FD320E3A3C1257D58002C42C7
Error(404)=Entry not found in index

The original file name is: mac+mde.pdf



We opened PMRs and are waiting for a response from IBM.
Will post an update here.

Update 26.09.2014 I:


Got feedback from IBM:

"We have PMRs open and some APARs in the works for the attachments already.  People should continue to open PMRs   ...  It will be at least a few weeks, but probably mid-October ...."

So-  If you have issues, open a PMR, please. You will get a Hotfix.


Update 26.09.2014 II:


IBM published an official Technote. You can get a special hotfix via PMR by request!


https://www-304.ibm.com/support/entdocview.wss?uid=swg1LO82085&myns=swglotus&mynp=OCSSYRPW&mync=R

Update 07.11.2014 III:

Today IBM published a new Interim Fix! Details can be found here


Kommentare

1Fred  19.09.2014 18:46:47  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

We discovered the same problem today. Users on Android clients are unable to download attachments with space in filename.

Same attachments works fine for iPhone users.

2Detlev N  19.09.2014 19:17:27  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

bei uns der gleiche Mist, Fehler ohne Ende im log.nsf, extrem hohe CPU Auslastung, seit 5 Jahren haben wir Traveler im Einsatz, so ein Problem hatten wir noch nie...

3Uwe Brahm  19.09.2014 22:18:41  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Noch mehr Probleme:

{ Link }

4holzgruber wilhelm  22.09.2014 07:40:44  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

pdf, doc(x), xls(x) are not downloadable on android-clients, just jpg are doenloading. error is: internal error, download in loop. reverting server zo if5 and leaving client on if6 solves this, but just for newly received mails/attachments.

5Detlev Poettgen  22.09.2014 09:25:58  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Der Fehler ist leider nicht durch iOS8 verursacht, sondern ein Fehler auf der Traveler-Seite im 9.0.1 IF6.

6Marin  22.09.2014 11:10:47  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

i also have the same problem, onyl android clients, on IF5 everything was fine

7Giuseppe  24.09.2014 15:57:06  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

We have the same Problem with Android Client and attachmet with Spaces in the filename on IBM Traveler 9.0.1 IF6 - on the device we have the error

SCHWERWIEGEND Unexpected exception handling attachment download: java.lang.IllegalArgumentException: Illegal character in query at index 85: https://servername.ch:443/servlet/traveler?Action=GetAttachment&AttachmentName=RRB Antrag KR 211-2014.rtf@42DBFCBD168E230FC1257D5D0026225A&DeviceId=Android_b73818645476a2e5

8Detlev Poettgen  24.09.2014 16:04:27  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Still waiting for an answer from IBM...

9Detlev N  25.09.2014 11:26:10  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Twitter, Forum und Blogs -> keine Info seitens IBM...

Das CPU Problem haben wir durch hinzufügen von je 2 CPUs pro Server in den Griff bekommen.

Was bleibt ist der Fehler mit den Anhängen.

Interessanterweise hat der Traveler 9.0.0.1 IF7 diesen Fehler nicht, es ist nur die aktuelle 9.0.1 IF6 betroffen.

10Florian  25.09.2014 15:26:40  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Hi,

They give me hot fix 901_IF6_20140924_1713_Server... but it solve nothing ;-))) Still waiting...

11Stefan Teßmann  26.09.2014 07:01:58  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Bei uns hat der Hotfix 901_IF6_20140924_1713 geholfen, wir haben aber nur iOS Geräte im Einsatz.

Der Fehler mit den Anhängen mit "+" im Dateinamen ist damit bei unserem Kunden behoben.

12Florian  26.09.2014 12:05:41  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Latest Traveler client update from Play Store solve the download attachment problem on our Androïd devices. However, Instead of beiing able to "Export", "View", and "Share" we are now only able to "Export", the other options are now missing.

13Marin  26.09.2014 12:38:13  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

As Florian wrote, new apk for Play Store fix attachment download contains space. Still attachments with "+" can not be download on Androids and iOS also (7/8).

14Florian  26.09.2014 13:12:26  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Attachments with "+" can be download on Androids for us, but i think you need also to apply hot fix 901_IF6_20140924_1713_Server.

15Marin  26.09.2014 13:42:06  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Florian I am waiting for PMR replay for update. So you applied that update and you can download "+" attachments on Android? Also can you download same attachments on iPhones? Is CPU normal now, no high load? I haven't make update yet. With new apk for Androids you can download only new attachments, not old one. I hope that fix you wrote will also fix this.

16Florian  26.09.2014 13:56:43  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

However new client update create new problem : you are forced to export your attachment to exppoit them, you cannot anymore view or share them inside Traveller Application.

17Florian  26.09.2014 13:58:15  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

We have no problems with CPU load, and the attchment download problem that does exist for all IOS users is different from the Androïd one : it is not related to filename.

18Marin  26.09.2014 14:01:34  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

I see, you don't have option to View anymore, only Export. If that's so, I will not apply hotfix. New apk from goolgle play is temporary fix until they relase new IF with all issues fixed. Florian thanks for sharing you experince and information

19Florian  26.09.2014 14:11:33  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

This is exact, you're welcome.

20Carsten Lührmann  26.09.2014 15:11:38  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

"So- If you have issues, open a PMR, please. You will get a Hotfix." Did that, installed the Hotfix -> works like a charm. For Android there's an update availlable via Play Store.

21Florian  26.09.2014 15:20:00  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Hi Carsten,

And now...tadaa!!! You cannot anymore view or share attachments inside Traveller Application. You are forced to export them first :-(

22Carsten Lührmann  26.09.2014 15:26:17  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

oh ok, maybe reloading the page before posting helps... ;) But as far as I can see the option to view an attachment is still there, although an external app is used to open it. Not sure if that was different with the older version, though.

23Florian  26.09.2014 15:48:33  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Very interresting : are you saying with hot fix 901_IF6_20140924_1713_Server and latest client version from Play Store you are still able to see three options for attachments which are "Export", "View" and "Share" ?

Because for all our users ( Samsung S4, nexus devices ...) "View" and "Share" options are not available anymore.

Do you confirm ?

24Carsten Lührmann  26.09.2014 16:12:36  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

From Android Client Product Info:

Build: 201409182213

Server Version: 9.0.1.0.201409241713

When I click on an attachment in a mail (no matter if it was synced to the device completely because it's small enough or if it was "stream-downloaded" to the device manually) I see the usual 3 options: Export, share, view. Disclaimer: I guessed the translations, in German it says "Exportieren, Freigeben, Anzeigen".

So, yes, i would say I can confirm this.

I uninstalled the app via the Tools menu in the first place and reinstalled it again from Play Store, maybe this has something to do with it.

25Carsten Lührmann  26.09.2014 16:15:25  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Just shared an attachment to Google Drive without problems (despite missing WiFi connection to actually let the Drive App do the upload).

26Florian  26.09.2014 16:18:10  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

So strange, no "View" or "Share" button for us... I even reset a device from scratch and same behavior.

27Carsten Lührmann  26.09.2014 16:21:02  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Any hints on server or client log? I used a Nexus 5 with Android 4.4.4

28Florian  26.09.2014 16:29:06  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

No, nothing regarding "Share" and "View" options not beiing displayed.

We are using Samsung S4 with Androïd 4.4.2,

nexus 4 and 5 with Androïd 4.4.4.

29Florian  26.09.2014 17:26:06  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

We just found how to solve our problems with IOS users : all devices must be at least running IOS7 version 1104.257.

30Detlev N  26.09.2014 17:40:45  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

habe gerade das Fixpack installiert, funktioniert einwandfrei.... "+" "&" "Leerzeichen" "öäü" "ß" im Dateinamen -> alles läßt sich wieder laden, ich wußte gar nicht, dass mich ein Fixpack so glücklich machen kann :-)

31Detlev Poettgen  26.09.2014 17:49:15  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

That's a good news.

Have a nice weekend

32Michael Ströhle  26.09.2014 17:51:08  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Das Problem ist leicht entschärft, aber unter iOS werden die Attachments mit Umlauten nach wie vor nicht geladen - Sonderzeichen Fix scheint zu funktionieren.

Still problems with "umlauts" and iOS.

33Detlev Poettgen  26.09.2014 17:51:28  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Das ist doch eine gute Nachricht.

Schönes Wochenende

34Michael Ströhle  26.09.2014 17:57:48  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Ich korrigiere, scheinbar geht der Download doch, nur scheinen nach wie vor dieselben Logeinträge auf:

26.09.2014 17:49:41 Notes Traveler: WARNING Michael Ströhle Could not find the StreamedDataInfo: Key(77 bytes)=sdik_Änterprise Soßial Netwörking .pdf@24A886F5CC724F3CC1257D5F0056EAFB_81550, RefId=Änterprise Soßial Netwörking .pdf@24A886F5CC724F3CC1257D

5F0056EAFB, DataSize=-1, Encoding=BASE64, StreamingCompleted=false, so the data was not streamed

35Marin  26.09.2014 23:26:28  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Conclusion

After 901_IF6_20140924_1713_Server hotfix, and update Android client from google play store, no more issues. Attachments with space, +, & works like a charm. Also iOS users can now download attachments with +. No more high CPU usage also. So next step is to wait official IF with included server fix and new android apk

36Lukas  29.09.2014 12:50:56  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

wir hatten auch das Problem, dass man auf den Android Geräten nach dem letzten Update vom PlayStore die Anhänge nur noch Exportieren konnte. Die Menüpunkte freigeben und anzeigen wurden nicht mehr angezeigt.

Wir haben zwischenzeitlich unsere Richtlinien deaktiviert, nun funktioniert es wieder wie vorher. Die beiden Menüpunkte scheinen wieder auf.

Vielleicht hilft euch das vorübergehend auch weiter.

37Helmut Jansen  29.09.2014 13:43:43  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Hallo,

wir haben auch das Problem mit den Attachements also die mit den Leerzeichen und dem kaufmännischen & Zeichen. Das funktioniert nach dem neuesten Hotfix wieder, jedoch habe ich nun das Problem mit dem "nur Exportieren sichtbar".

@Lukas: Darf ich fragen welche Richtlinie genau deaktiviert wurde?

Gruß und Danke schon einmal.

38Florian  29.09.2014 15:18:48  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Hello Lukas,

Can you tell us more on what you've done for policy settings ?

regards

39Alex  01.10.2014 18:28:18  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Hallo,

wir haben das gleiche Problem, dass man die Anhänge nur noch Exportieren kann.

Komischerweise, ist es nicht auf allen Geräten sondern nur auf einigen, einen Zusammenhang konnte ich noch nicht finden, identische Geräte und gleiche Android Version.

Über eine Lösung (Workaround) wäre ich sehr dankbar

40Florian  03.10.2014 10:23:12  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Hi Alex,

Here is a solution :

- Apply 901_IF6_20140924_1713_Server hotfix

- Upgrade Android Application to the latest version from Play Store

- Upgrade IOS users to at least ios 7.1.2

- Do not apply Traveler Policy by creating a Traveler Policy parameter in names.nsf, use only Traveler Policy in database lotustraveler.nsf.

Regards

41Lukas  03.10.2014 13:55:32  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Wir haben die Traveler Policy welche wir über Richtlinien-> Einstellungen erstellt und per Richtlinie verteilt haben deaktiviert.

Das selbe wie mein Vorposter auch schreibt.

42Alex  10.10.2014 09:16:49  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Guten Morgen Herr Poettgen,

wissen sie, ob ein IF7 in naher Zukunft geplant ist, der die aktuellen Probleme fixt?

43Detlev Poettgen  10.10.2014 10:10:48  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

ja. Es wird zeitnah ein neues Interimsfix 9.0.1 IF7 geben.

Ich hatte gestern noch Kontakt mit dem IBM Traveler Dev Team - man ist in den finalen Tests und ich erwarte das IF in den nächsten Tagen.

44Michael Ströhle  10.10.2014 13:43:32  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Wir sind einen Schritt weiter, es gibt mittlerweile einen 2. Hotfix 901_IF6_20141007_2030_Server. Status ist folgender: Die Anzeige von Attachments auf iOS funktioniert (aber nicht immer beim ersten Mal) derzeit sowohl für Umlaute, Sonder- und Leerzeichen. Wir erhalten weiterhin Logeinträge:

Notes Traveler: SEVERE John Doe Internal Error: Debug Data: Could not find file attachment w/ UNID=609AC86E9656999FEC1677D6D0027EA7C Error(404)=Entry not found in index

Das betroffene Attachment enthält im Filenamen nur Leerzeichen und Dots. Die betroffenen User melden, dass der Anhang beim ersten Anklicken nicht geladen werden kann, erst der 2. Versuch ist in allen analysierten Fällen erfolgreich. Ein etwas "schräges" Verhalten seit IF6 und div. Hotfixes.

45Michael Ströhle  10.10.2014 13:56:16  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

FIX LIST für 2030 (s.o.):

- LO81918 - Notes Traveler slow grows native memory over days & weeks

- LO81954 - Signed phone messages are not sycnhed to the device

- LO82085 - Attachments with '+' in the name are not able to synch to device

- LO82133 - Android devices unable to sync mail in folders with an '_'

- LO82136 - Attachment stream errors "Entry not found in index"

- LO82137 - Server still using expired APNS cert

- LO82183 - Out of office reply message isn't saved for iOS 8 or WP

- LO82214 - HA 2nd request between DS create & start orphans DS

46Marin  16.10.2014 16:36:51  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

I also applied Hotfix 901_IF6_20141007_2030_Server. Laste Android client aviable on PlayStore 9.0.1.2 build 201410031550. Everything works like a charm. No more errors with attachments on iOS and Androids.

47Detlev N  25.10.2014 11:52:31  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

und weiter geht's...es gibt einen neuen Hotfix...mit iOS8.1 scheint es zu funktionieren, es tauchen auch keine Fehlermeldungen mehr im log.nsf auf...

IBM Notes Traveler Hot Fix README

FIX VERSION: 9.0.1.0

FIX BUILD LEVEL: 20141013_1446

PREREQUISITES:

Notes Traveler version 9.0.1.0 Interim Fix 6 already installed.

FIX LIST:

- LO81918 - Notes Traveler slow grows native memory over days & weeks

- LO81954 - Signed phone messages are not sycnhed to the device

- LO82085 - Attachments with '+' in the name are not able to synch to device

- LO82133 - Android devices unable to sync mail in folders with an '_'

- LO82137 - Server still using expired APNS cert

- LO82183 - Out of office reply message isn't saved for iOS 8 or WP

- LO82214 - HA 2nd request between DS create & start orphans DS

- LO82292 - Wrong Room info in Notes device update

- LO82136 (Re-isssued) Attachment stream errors "Entry not found in index"

48Detlev Poettgen  25.10.2014 12:23:14  Issues regarding Attachment Handling for IBM Notes Traveler 9.0.1 IF6

Hallo Detlev N,

vielen Dank für das Update ... das Warten auf 9.0.1 IF7 geht weiter

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